Find in this section all the information concerning the refund page of the dashboard.
Refunds of transactions paid with credit card are made directly to the same card used. In the case of refunds of transactions paid with bank transfers or vouchers, a bank transfer is made to the customer.
Refunds of transactions made through the Shopify integration, must be created through the Shopify dashboard.
In this section, you will find a list of all your refunds and their status.

Refund status

Created: The refund was created.
Pending: The refund is pending processing from the bank.
Completed: The refund was completed and the amount refunded to the customer.
Canceled: The refund was canceled or expired.
Rejected: It was not possible to process the refund because of an error in the information provided, because it was blocked by our fraud prevention system or for some other reason.
Declined: The refund was declined by the bank.
For bank transfers and cash payments, it may take up to 72 business hours to complete the refund, depending on the payment method and country.


It is possible to filter the list of refunds to obtain a more specific view:

How to create a refund

You can create a refund from the transactions section.
By clicking on the three dots to the right of the transaction you want to refund, the following window will be displayed with the transaction details:
To create the refund, you must click on the "Refund" button.
If the transaction was paid in cash or by bank transfer, the merchant will then be asked for the customer's bank account information and the amount to be refunded:
If the transaction was paid with credit card, only the refund amount will be requested: