FAQ - Frequently Asked Questions

Find answers to frequently asked questions about dLocal Go here.

What payment methods are available in each country?

We have more than 200 payment methods available in 10 countries in Latin America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Mexico, Paraguay, Peru and Uruguay. You can see the complete list of our available payment methods here.

In which countries can I make settlements?

You can withdraw your funds in all the countries we have available: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Mexico, Panama, Paraguay, Peru and Uruguay.

Can I receive payments from the U.S. and Europe?

No, only from Latin America. Africa and Asia coming soon.

Do I need to have a registered company in each of the countries I want to receive payments from?

No, you only need to have a registered company and a bank account in your local country. For example, if you are in Mexico and want to receive payments from Mexico, Colombia and Brazil, you only need to have a registered company and a bank account in Mexico.

Is dLocal Go a secure platform?

Yes, all communications on the platform are end-to-end encrypted. We have security controls and perform risk analysis on all transactions that are processed to ensure that everything happens in a secure and reliable way. We have a fraud prevention system included at no additional cost, learn more here. Your funds are safe.

Does dLocal Go offer installments?

Yes, we offer installment payments for card payments.
When you create a card payment in installments, you will receive the full amount of the payment, with no risk involved.

What conditions do I have to meet in order to accept Visa, Mastercard, etc.?

To accept payments with credit and debit cards, you must send the information from step 1.

What are the costs and commissions?

There is no fixed cost for the use of the platform and no maintenance fee.
The commissions per completed transaction depend on the payment method and country of the customer making the payment. You can find the details of our commissions here.

Is there a charge for settlements?

There is no fee for settlements over USD 10 (or its equivalent in local currency). For settlements under USD 10, a processing fee of USD 1 (or local currency equivalent) is charged.

My client has made the payment but it is still not reflected in my account, how long does it take?

The time between your customer making the payment and seeing it reflected in your account depends on the payment method used and the country. In the case of credit and debit cards, the payment is reflected in a few minutes. For bank transfers and cash payments, it can take up to 48 business hours depending on the payment method and country.

When can I withdraw my money?

Funds corresponding to completed transactions made through bank transfers and vouchers can be withdrawn after 3 days. Funds corresponding to card transactions can be withdrawn after 7 days.

I just requested a settlement, how long should I wait until I receive the money in my bank account?

Because withdrawals must be processed during banking hours, it can take up to 48 business hours for the bank to process a withdrawal and for the money to be reflected in your bank account balance.

What are the limits per transaction?

There are no limits per transaction. Once you complete step 1 of your account setup, you will be able to process up to USD 3,000. Once step 2 is completed, you will be able to process unlimited payments.
Check out the steps system.

What is the minimum amount per transaction?

The minimum amount per transaction is 1 USD, or the equivalent on local currency.

My account is blocked or inactive, what can I do?

First check if the data entered are correct (email and password). If you do not remember your password, you can reset your password. If this does not solve the problem, it may be an automatic block for not complying with our terms and conditions. If so, the account will be reviewed by our Compliance team.
Possible causes for automatic blocking:
  • Creating more than one account for the same person or business.
  • Making transactions that do not correspond to the declared industry or business.

How do I withdraw my money?

To withdraw your money, you must have an available balance and have completed the step 2 of your account setup.
No, payment links are single use only. You can create a payment link for each customer, or use our payment button.

Is it possible to withdraw money in USD?

No, settlements at dLocal Go are always in local currency.

I cannot add my bank account

This may be due to an incorrect entry in the "Bank account number" field. The international bank account number should be entered in that field. For example:
  • CCI in Peru
  • CBU/CVU in Argentina
  • CLABE in Mexico